When will I receive my delivery ?
Orders are delivered within 5 working days if you are within USA, Canada and UK. Delivery time means, when your order’s production has been completed and order is shipped already.
Which shipping company do you use to deliver ?
We use different services for different destinations. E.g DHL for United States, FedEx for Canada, SkyNet for Uk. Depex for Australia. For all other countries we use DHL.
Who needs to sign for my delivery?
You or anybody at delivery address has to sign the receipt. You should always track your order online after we have provided you tacking number. So that you can be certain when your order in coming for delivery so that you can be around or you can pick your parcel by your self from office of courier service which is used to ship your order. Courier service, used is always mentioned in the email which is sent to the customer containing tracking number.
Do you ship to addresses outside the United States?
Yes we deliver worldwide.
Can I expedite my shipping ?
We always use best courier service to deliver orders as fast as possible. If you have any particular deadline of delivery, you must ask us before you place your order. So that we can be certain if we can deliver it on time or not. If we would be unable to deliver according to you deadline we will just not take that order.
Are the shipping time-frames listed on your website guaranteed?
We usually ship ordered like a week before order is supposed to be delivered. It means if you need your order to be delivered on 7th date of the month, then we would ship your order on 1st date of that month. As its mentioned in the first question already that it takes 5 days for delivery so 2 extra days are already included in the transit time.
Do you ship to PO boxes or Military APO/FPO addresses?
Yes, we delivery on PO boxes and APO and FPO addresses by DHL.
How many attempts will be made for delivery if i am not available ?
You should always track your parcel after tracking information has been provided to you once your order is shipped. In case, if you are not available at address while courier company attempted delivery. They usually leave a note with a good phone number. You can call them to advice to attempt delivery at certain time or you can simply collect your parcel by your self from courier service office.
Delivery Time Frame for Canada ?
Production is always same for all orders, which is 3 weeks. For delivery, we need 1 extra week. Which will make it 4 weeks to deliver your order in Canada.
Delivery Time Frame for UK ?
Orders production is same 3 weeks and shipping transit time 1 week. So 4 weeks total around for UK.
Delivery Time Frame for Germany and other EU countries ?
4 weeks total tun around.
What information is required for shipping my order ?
You must have to provide us delivery address, where you want your parcel to be delivered. You can not change delivery address after your order has been shipped already. Zip could be should always match to the city when you need delivery. Zip code is the most important element in shipping your order. A good phone number will also be required, where you could be called by Courier service if you are not available while they attempt delivery.
Who pays local taxes and import duty ?
it is responsibility of consignee to make payment of any taxes or import duties applicable in destination country.